Privacy policy
How we handle your personal data, in line with the Swiss Federal Act on Data Protection (FADP) and, where applicable, the GDPR.
Data controller
Limo Alpes Suisse, Rue des Lattes 21C, 1217 Meyrin, Switzerland. For any question about your data: info@limoalpes-suisse.com.
Data we process
When you book a ride or contact us, we process the data you provide: last name, first name, email address, phone number, company if applicable, pick-up, stop and drop-off addresses, dates and times, flight number, name to display on the welcome sign, number of passengers and bags, options chosen (for example child seats), payment method and free-text message.
When you visit the site, our host automatically records technical data (IP address, date and time, pages viewed, browser) in the server logs for security purposes. To limit abuse of our forms, we temporarily keep a pseudonymised fingerprint of your IP address.
Purposes and legal bases
We use your data to handle your request, organise and carry out the ride you booked, send you confirmations, issue the invoice and contact you if needed (performance of the contract). We also use it to keep the site secure and prevent abuse (legitimate interest), and to meet our legal obligations, in particular accounting. Analytics and marketing tools are only enabled with your consent.
Recipients and processors
Your data is only shared with the people who need it to provide the service (in particular the driver carrying out your ride). We use the following processors:
- Infomaniak Network SA (Switzerland): hosting of the website, database and emails.
- Google Maps Platform (Google Ireland Ltd / Google LLC): address search and route calculation. These requests are sent by our server; your browser does not connect to Google for these features.
- Google reCAPTCHA: protection of forms against bots, loaded only when you use a form.
- Google Maps (map on the Contact page): loaded only if you click to display it.
- Google Analytics / Google Ads: only if these tools are enabled and you consent.
Transfers abroad
Some Google services may process data in the United States. These transfers rely on the Swiss-US Data Privacy Framework and/or standard contractual clauses recognised by the Federal Data Protection and Information Commissioner (FDPIC).
Retention
Booking data is kept as long as needed to provide the service, then as long as our legal obligations require (up to 10 years for accounting records). Messages sent through the contact form are kept for no more than 24 months after the last exchange. Technical logs are deleted after a short period.
Cookies and similar technologies
We only use the cookies needed to run the site, unless you accept other categories in the consent banner. You can change your choice at any time via the “Manage cookies” link at the bottom of every page.
| Cookie / service | Purpose | Category | Duration |
|---|---|---|---|
| las_consent | Remembers your cookie choices | Necessary | 180 days |
| LASADMIN | Secure session of the administration area (staff only) | Necessary | Session |
| Google reCAPTCHA (_GRECAPTCHA) | Protects forms against bots (loaded only when a form is used) | Necessary | 6 months |
| Google Analytics (_ga, _ga_*) | Visit statistics (Google Analytics 4) | Analytics | 24 months |
| Google Ads (_gcl_au) | Advertising conversion tracking (Google Ads) | Marketing | 3 months |
Distance calculation and address search (Google Maps Platform) run on our server: your browser does not connect to Google for these features and no cookie is set.
Your rights
You may at any time request access to your data, its correction or deletion, the restriction of its processing, object to its processing, request its portability and withdraw your consent. Write to us at info@limoalpes-suisse.com. You may also lodge a complaint with the FDPIC (www.edoeb.admin.ch) or, if you live in the European Union, with the supervisory authority of your country.
Security
The website is only accessible over an encrypted connection (HTTPS). Access to booking data is restricted to authorised people, with hashed passwords and secure sessions.
Changes
We may update this policy as our services or the law evolve. The version in force is the one published on this page.
Last updated: 11.11.2026