Booking terms and conditions
The rules that apply to every ride booked with Limo Alpes Suisse.
1. Scope
These terms apply to all chauffeured passenger transport services booked with Limo Alpes Suisse, online, by phone, by message or by email.
2. Booking
An online booking is registered as soon as the form is sent and is followed by an email summary. It becomes final once confirmed by Limo Alpes Suisse. The client ensures that the information provided is accurate (addresses, times, flight number, number of passengers and bags). Incorrect information may cause a delay or a price adjustment.
3. Prices
Prices are in Swiss francs (CHF). For a transfer, the price is calculated in advance according to the vehicle chosen and the road distance of the trip, and then stays fixed: it is not increased for traffic jams or for waiting at the airport. Any change requested by the client (address, extra stop, detour, return trip, extended hire) may lead to a price adjustment, communicated before the ride. For “on request” bookings, the price is sent to the client before any confirmation.
4. Payment
Payment is made on board, in cash or by card, unless otherwise agreed. Companies and hotels holding an account may benefit from monthly invoicing under the agreed terms.
5. Changes and cancellation
Cancellation is free up to one hour before the pick-up time for a transfer, and up to 24 hours before for an hourly booking. In the event of a later cancellation or if the client does not show up, the full price of the ride may be charged. Change requests are made by phone or email, subject to availability.
6. Pick-up and waiting
At the airport, the driver waits for the client in the arrivals hall; the flight number makes it possible to adjust the pick-up to the actual landing time and waiting is free. For other pick-ups, the client is ready at the agreed time; in the event of a significant delay, the client informs Limo Alpes Suisse as soon as possible.
7. Luggage and belongings
The number of bags must match the number given when booking and the capacity of the vehicle. Valuables remain the client’s responsibility. Items left in a vehicle are kept and can be collected on request.
8. Children
Baby seats, child seats and boosters are provided free of charge if requested when booking. In accordance with Swiss law, children under 12 who are shorter than 150 cm travel in a suitable child restraint.
9. Conduct on board
Wearing a seat belt is mandatory. Smoking is not allowed in the vehicles. The driver may refuse or stop a ride in the event of behaviour that endangers safety. Damage or exceptional soiling of the vehicle may be charged.
10. Liability
Limo Alpes Suisse does its utmost to keep to the agreed times. It cannot be held liable for delays or impediments due to force majeure or circumstances beyond its control: weather, snow, closure of roads or passes, accidents, customs checks or decisions by the authorities. For mountain trips in winter, the route and timing may be adapted for safety reasons.
11. Personal data
Data provided when booking is processed in accordance with our privacy policy.
12. Applicable law and jurisdiction
These terms are governed by Swiss law. The place of jurisdiction is Geneva, subject to mandatory places of jurisdiction provided by law.
Last updated: 11.11.2026